Thank you for shopping at Pottery & Decor! We’re excited to deliver our handcrafted pottery and home decor to you. Below you’ll find all the details about how we handle shipping and delivery.

1. Order Processing

• Processing Time: All orders are processed within 1-3 business days after payment is confirmed. Please note that processing time excludes weekends and holidays.
• Since many of our products are handmade, some items may take additional time to carefully pack. We will notify you if any items in your order require longer processing times.

2. Shipping Methods

• We offer various shipping methods based on your location. Orders are shipped through trusted carriers, such as USPS, FedEx, or UPS, depending on your delivery address and the size of your order.
• Pottery and Fragile Items: We take extra care in packaging our pottery and delicate decor items. Each item is carefully bubble-wrapped and packed in secure boxes to prevent breakage during transit.

3. Shipping Fees

• Free Shipping: We offer free standard shipping on orders over [Minimum Order Amount] (within [Country/Region]).
• Standard Shipping: For orders under the minimum, shipping fees are calculated based on the weight and destination of your order. You can see the shipping costs during checkout.
• Expedited Shipping: If you need faster delivery, we offer expedited shipping options for an additional charge.

4. Delivery Times

• Domestic (within Concord, California):
  • Standard delivery typically takes 1-3 days.
  • Expedited shipping usually arrives within 2 business days.
• International Delivery:
  • International shipping times vary based on the destination country. Typically, delivery takes between 1-3 weeks.
  • Please note that shipping times for international orders may vary depending on customs processing and other factors.

5. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to follow your shipment’s progress until it arrives at your doorstep.

6. Packaging for Pottery & Fragile Items

• We take great care in packaging our pottery and decor to ensure they arrive in perfect condition. All fragile items are bubble-wrapped and secured with protective materials to prevent damage during shipping.

7. Damaged or Lost Items

• We hope your items arrive safely! However, if your order arrives damaged or is lost in transit, please contact us within 3 days of receiving your order. We will investigate the issue and arrange for a replacement or refund as appropriate.
• To expedite the process, please provide a photo of the damaged item and packaging.

8. Customs & Import Duties (For International Orders)

• International customers are responsible for paying any customs duties, taxes, or fees incurred when shipping to their respective countries.
• Please check with your local customs office for more information about the applicable fees before placing an order.

9. Returns and Exchanges

• For information about our returns and exchanges policy, please refer to our Returns & Exchanges page. We want you to be happy with your purchase, and we’ll work with you to resolve any issues.