What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your item, we offer returns and exchanges within [X days] of delivery. Please check our [Returns & Exchanges] page for full details.
How long will it take to receive my order?
Domestic Orders: Standard delivery typically takes [X–X] days. Expedited shipping is available for faster delivery.
International Orders: Delivery times for international shipments vary depending on your country. Typically, orders arrive within [X–XX] weeks.
How are fragile items like pottery packed?
We take extra care when packing delicate items. All pottery and fragile decor are bubble-wrapped and securely packed in custom boxes to ensure they arrive safely.
What should I do if my item is damaged or defective?
If your item arrives damaged or defective, please contact us within [X days] of delivery. We will arrange for a replacement or full refund. Please send us a photo of the damaged item to assist with the process.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services, but we are happy to include a personalized note with your order. Simply add your message at checkout, and we'll take care of the rest!
How do I contact customer service?
For any questions or concerns, you can reach our customer service team at [email address] or call us at [phone number]. We’re happy to assist you!
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Packaging
Each product is carefully packaged to ensure it arrives in perfect condition, with attention to detail and quality protection.
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Shipping
We provide fast and reliable shipping, ensuring that your order reaches you safely and promptly, no matter where you are
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Contact
Our customer service team is ready to help with any questions, providing fast and friendly support.
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Payment
Secure and easy payment options, ensuring a smooth transaction every time.
